FAQs
Frequently Asked Questions
Answers to the questions we are asked most often. If you need anything else, email or call us: we reply within 24 hours.
How do you ship?
Paintings from our Kathmandu gallery ship free worldwide by DHL, FedEx, UPS or SF Express. We dispatch within 1–3 days of your order and email you the tracking number. See our shipping policy for details by country. A small number of pieces are held in Queensland and sold in Australia only: they ship free by tracked Australia Post within 1–3 days.
How long will delivery take?
Delivery usually takes 3–12 days after dispatch, depending on the country and customs. When the gallery closes for a Nepali festival, the new dispatch date is shown at the top of the site.
Can I return it?
Yes. You have 30 days from delivery. Return postage is paid by the buyer, unless the piece arrived damaged or isn't as described. See our returns policy.
Do you ship internationally?
Yes. Paintings from Kathmandu ship free to every country we deliver to. Some countries charge import tax on arrival; see our shipping policy.
What payment methods are accepted?
Cards (including UnionPay), Apple Pay, Google Pay and PayPal. WeChat Pay is also available by arrangement: choose it at checkout and follow the steps on our WeChat Pay page. The payment options available to you are shown at checkout.
How are the thangkas packed?
Each painting is rolled, never folded, and sent in a strong tube.
Can you paint a thangka to order?
Often, yes. Tell us the subject, size and any details you have in mind, and we'll ask the gallery what they can do, how long it takes and what it costs.